Privacy Policy

Last updated: September 2026

1. Introduction

rain-osprey ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms on our website
• Request a quote or consultation
• Subscribe to our communications
• Engage our services

This information may include your name, email address, company name, and any details you provide in your message.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Provide and improve our services
• Send relevant communications about our services
• Analyse website usage to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website and business
• Professional advisors including lawyers and accountants
• Regulatory authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact form submissions are typically retained for three years unless you request earlier deletion.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

8. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 47 Commerce Street, Brisbane QLD 4000, Australia