GDPR Compliance

Last updated: September 2026

About GDPR

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy. While rain-osprey is based in Australia, we are committed to respecting the privacy rights of all individuals, including those protected by GDPR.

Our Commitment

We are committed to:

• Processing personal data lawfully, fairly, and transparently
• Collecting personal data only for specified, explicit, and legitimate purposes
• Ensuring personal data is adequate, relevant, and limited to what is necessary
• Keeping personal data accurate and up to date
• Retaining personal data only for as long as necessary
• Processing personal data securely

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for the performance of a contract with you
• Legal obligation: Processing is necessary for compliance with a legal obligation
• Legitimate interests: Processing is necessary for our legitimate interests, provided these do not override your rights

Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the "right to be forgotten".

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Exercising Your Rights

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. In complex cases or where we receive many requests, this may be extended by up to two further months.

Data Transfers

As an Australian-based company, some of your data may be transferred to and processed in Australia. Australia has data protection laws, and we implement appropriate safeguards to protect your data during any transfer.

Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

Data Protection Contact

For any questions or requests regarding GDPR or your data protection rights, please contact us at:

Email: [email protected]
Address: 47 Commerce Street, Brisbane QLD 4000, Australia

We aim to respond to all legitimate requests within one month of receipt.